Posted by: happyangelclub | 十月 3, 2009

Who is the judges? 谁才是判官?

By Jane Lim-林宝珠 3-10-2009

I went to Janlan Kukok visited some of the elderly staying in the one room rental flats. Here are the elderly’s real feedbacks to their MP Dr. Lily Neo:

*She is really a good MP. She cares for the old people very much. She came to our house and visited us. She even bought two new cloths to some of the elderly during the Chinese New Year time.

When I walked around at Boon Lay, many residents feedback:

*Our MP Ms Ho Gek Choo is very busy. It is very difficult to meet her. There was one time many residents wanted to meet her to discuss on the HDB big matters, all of them waited so long and finally everyone was very angry.

When I visited other elderly staying in the one room and two rooms rental flats at Toa Payoh , Red Hill,Bukit Merah View, York Hill, China Town etc………Here are the elderly’s general feedbacks of their service providers (SAC-Seniors Activity Centre / RC/CCC/Volunteers / donors etc) :

* The staffs / volunteers /donors are very caring to us. They are so good and so kind to us. We thank you very much. The SAC staffs and volunteers brought us to many places. If without them, we will never have a chance to visit all the nice places.

*Some volunteers and staffs of the SAC no good. No respect to the old folks. They are very fierce to scold the elderly. Don’t distribute the food to the elderly even the donors donate many things to them. We don’t want to complaint but last month there were few elderly went to complaint to the management of the agency. Now good to see that the two staffs were replaced by another two new staffs. The two new staffs now very kind and show respect to the elderly.

Most elderly do have very sensitive and true feeling to tell you who are the nice and caring person to them. So,they are the best person who can judge the services provider.

当我到各区拜访居老人家和贫困家庭时,一些居民向我反映说他们的议员很关心他们,经常亲自登门拜访他们,而另一些居民则表示,他们那区的议员很忙,若想见议员,是一件很困难的事。

有老人家表示,一些乐龄服务中心、居委会、义工和善心人对他们很好,很关心他们。让他们很感动,并表示万分感激。

有一些老人家表示:“有一些义工很凶,不尊重我们,常常骂我们,阻止我们去见议员,处事也不公平,没有把善心人捐来的东西分发给老人家。我们不敢投诉,因为怕惹事,不过,上个月有一些老人家勇敢去向管理层投诉,庆幸那两位不称职的员工已经被替换了,现在来了两个很有爱心,很关心老人家的新职员。”

其实,多数的老人家会真诚地告诉你,他们内心的感受。别人对他们好与不好,关心与否,他们都会感觉得到的。

议员或社区工作者的服务到底好不好?不是由自己说的,谁最有资格来评定?谁才是判官?那是你所服务的对象也!

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